Last Updated: [Date - e.g., October 26, 2023]

This Privacy Policy describes how SynthraAI ("we," "us," or "our") collects, uses, and shares personal information when you use our website, https://ai.synthratech.site/ (the "Site"), and our AI-powered content creation services (the "Services"). By using the Site and the Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

  • Information You Provide Directly:

    • Account Information: When you register for an account, we collect your email address, username (if applicable), password, and other optional information you may provide (e.g., name, organization).
    • Payment Information: If you purchase a subscription or other paid Services, we collect payment information such as credit card details, billing address, etc. (This information is collected and processed by our payment processor and we do not store your full payment details).
    • Content and Input: When you use the Services to generate text, images, code, or participate in chat sessions, we collect the information you provide as input to the AI model. This includes the prompts, questions, and other text that you enter.
    • Communications: If you contact us through email or other communication channels, we will collect your contact information and any details related to your request.

  • Information Collected Automatically:

    • Log Data: We automatically collect certain information when you interact with the Site and Services, including your IP address, browser type, device information, pages you visit, and the time and date of your access.
    • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your activity and improve your experience on the Site. You can manage your cookie preferences through your browser settings. (See cookie section below for more detail)
    • Usage Information: We collect usage data related to how you interact with the Services, such as features used, frequency of use, and actions taken.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and Maintain the Services: To enable you to access and utilize all the features of the AI content generation services.
  • Process Payments: To manage subscriptions and facilitate payments for paid Services.
  • Improve the Services: To analyze usage patterns, debug issues, develop new features, and enhance the overall user experience.
  • Customer Support: To respond to you and help to respond to your questions and technical issues.
  • Personalization: Customize your experience and provide you relevant content and recommendations.
  • Communicate with You: To send you important updates related to the Services, password reset links, and other administrative information.
  • Security: To monitor for potential fraudulent activities.
  • Law and Legal Compliance: To comply with applicable laws and regulations.

3. How We Share Your Information

We may share your information with the following third parties:

  • Service Providers: We engage third-party providers for services like payment processing, data storage, analytics, and customer support. These providers have limited access to your information to perform their services and are required to maintain confidentiality.
  • Legal Authorities: We also may disclose your information if compelled by law, or in response to a valid legal request (e.g., court order or subpoena)
  • Business Transfers : We may share or transfer your data in the event of a merger, transfer or bankruptcy.
  • With Your Consent: With your explicit consent

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, so we cannot guarantee the absolute security of your data.

5. Data Retention

We keep your personal information only for as long as it's needed for purposes described in this privacy policy and in accordance to any applicable laws.

6. Your Rights

You have certain rights with respect to your personal information, including:

  • Access: The ability to request an access of your personal data we are holding.
  • Correct: The ability to update accuracy of incorrect data we hold about you.
  • Deletion: The ability to request deletion of your personal data
  • Restriction: The ability to restrict our processing of your data

You can exercise these rights by contacting us through our contact email: [Insert Contact Email Address - e.g., support@synthratech.site].

7. Cookies, Tracking Technologies, and Analytics

We may use technologies such as cookies, web beacons, pixels, and clear GIFs, either directly or through third-party service providers, to collect information about how you use the Site and the Services.

Examples include:

  • Google Analytics for website traffic analytics and insights
  • Session cookies to track user activities within sessions
  • Preference cookies to remember user preferences
  • Third-party embedding of services, such as Google Fonts

These technologies help us to provide, and improve, a user experience that is customized for you. This includes remembering your preferences for website settings, making navigation easier and more personalized. Please note some features on the website will be affected and may not function as designed if you choose to disable cookies.

Most browsers will generally let you see what cookies you have and allow you to manage them. You also have the ability to delete cookies.

8. Children's Privacy

The Service is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information without parent consent, please let us know and we will take necessary actions.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law or other factors. We encourage you to review this policy at a regular cadence. The date at the start of this Privacy Policy will indicate the most recent version you should use to review. By continuing to use the Site and Services, you agree to the revised Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at [Insert Contact Email Address - e.g., support@synthratech.site].

Important Considerations:

  • Payment Processing: You'll need to determine which payment processor you're using and how they handle data. Ensure that your Privacy Policy is clear that you are not the ones that store full credit card details etc.
  • AI Model Training: Mention if you use data for internal data model improvements, explain how this is going to be handled. If you are not using the user data for model training, make sure to specify it in the privacy policy.
  • Data Location: State clearly where the data is stored which may help determine the legal requirements you have to adhere to if your visitors are from other countries.
  • Legal Review: It's highly recommended you have a legal professional review this and provide feedback, particularly if your target audience are in a different jurisdiction to where your business operates. This draft is provided as a foundation and cannot be considered legal counsel.
  • Transparency: Be as transparent as possible about your data collection and usage practices.